Airport Accessibility

Services that make travel more accessible for everyone include:

• Pickups and drop offs: Accessible loading zones are available at least every 100 feet on Arrivals and Departures drives. The entire Arrivals Drive is accessible with a ‘zero curb’ and all exist ramps have been remodeled to an ADA-compliant slope.
  • If you’re arriving by hotel shuttle, have your drive contact the Ground Transportation booth ahead of time for curbside drop off.
• Parking: There are ADA-designated parking stalls available in General Parking on Floor 5 (by the elevator lobbies), and on Floor 1, 3 and 7. You can also call Prospect Airport Services at (206) 246-1550 for free wheelchair assistance from the curb, garage, or train station to your ticket counter. From there, the airline can take you through security and on to your gate.
• Sunflower lanyards: In 2019, SEA became the first airport in the U.S. to begin a pilot program offering the sunflower lanyard to passengers with hidden disabilities such as autism, PTSD, or hearing loss. First pioneered at Gatwick International Airport in London, the sunflower lanyard communicates that passengers wearing it may need extra help while traveling. Passengers may request free sunflower lanyards at two pre-security information desks between Checkpoint 4 and Checkpoint 5 and on the Baggage Claim level near Checkpoint 1, as well as the post-security information desk in Concourse A (near gate A5). This desk is staffed from 7 am to 9pm seven days a week.
• Cognitive and memory support: SEA partners with the Alzheimer’s Association to support travelers and provide resources for staff. Recently all SEA Transportation Security Administration (TSA) officers received training on best practices for interacting with travelers experiencing Alzheimer’s or dementia-related symptoms.
• Sensory rooms: There are two sensory rooms available at SEA, one near the A Concourse train station, and a second one open on the third floor of the C Concourse Expansion. The rooms are designed to address the needs of travelers with autism, sensory processing disorders, or those who need a calming recovery space from the sights and sounds of the airport.
• Facilities for furry helpers: For those traveling with service animals assisting with disabilities, please check here for information on how to best show up prepared. There are nine pet relief areas, both inside and outside of security. See here for more details.
  • SEA also has a SEA Pups animal therapy program, that was created to bring more calm and joy in a busy, and sometimes stressful airport setting. Their animal therapy teams are registered through Pet Partners and Reading with Rover. Learn more here.
• Vision and auditory assistance: Since 2018, SEA has partnered with Aira to help travelers who are blind and have low vision safely navigate the airport. Aira connects users to live agents through a mobile app and/or assistive smart glasses to navigate every step of the airport, from the curb and check-in area, all the way to the gate.
• SEA also offers Mobile Video Remote Interpreting (VRI) services that allows travelers who are Deaf and hard of hearing to connect to a live ASL interpreter using their own smartphone or mobile device once connected to SEA free Wi-Fi with location services enabled. Learn more about how to connect with Mobile VRI here.
• SEA’s Pathfinder customer service team also can assist with travelers with hearing loss or who do not speak English. Pathfinders carry interpreting devices and tablets equipped with the Language Line app that provides live translation for over 100 languages including American Sign Language (ASL). Many SEA restaurants and shops are also equipped to help with language translation and communication assistance using translators, cards, and other training.
• Accessible restrooms and amenities: Family restrooms, or single-user restrooms are available in all SEA concourses and are fully accessible and ADA-compliant, which means they are designed to be accessed by someone using a wheelchair. Family restrooms are also stoma-friendly for those traveling with a stoma or ostomy bag.
  • There are seven adult-sized changing stations in companion care restrooms, located throughout the terminal, including one before security at Checkpoint 6. A new companion restroom is now available on the third floor of the C Concourse Expansion.
• Better accessibility wayfinding: Both in the terminal and digital navigation on the FlySEA App, there are improvements for navigating the airport.

Learn more about accessibility at SEA >>