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Operating Divisions
Click the links below for a brief overview of each Bureau division's area of responsibility accompanied by a list of staff.
ADMINISTRATION AND OPERATIONS
Responsible for day-to-day functioning of the bureau, including budgeting, funding, finance, personnel and internal operations.
Tom Norwalk, President & CEO
Jerri Lane, Senior Vice President, Sales & Marketing
Janet Christopher, Vice President, Business Development & Member Services
David Blandford, APR, Vice President, Communications
Kris Cromwell, Vice President, Finance
Kathleen Shepard, Executive Assistant
Mark Nold, Director, Technology/Web Services
Matt Stacey, Senior Accountant
Nicole Turchik, Accounting Assistant
Susan Treder, Director, Human Resources
Jenn Miller, Receptionist
Marc Treyens, Helpdesk/Network Administrator
Donnie Hyatt, Software Developer
admin@visitseattle.org
BUSINESS DEVELOPMENT & MEMBER SERVICES
Develop new membership opportunities for businesses in Seattle and the surrounding region. Initiate growth and development of sponsorship to maximize exposure for our members.
Kim Ellertson, Business Development & Member Services Manager
Lindsay Thome, Business Development & Member Services Manager
Rosemary Rasp, Membership Services Manager
membership@visitseattle.org
CONVENTION SALES
Works to promote Seattle as the best destination for conventions, meetings and exhibitions. The goal is to fill the Washington State Convention Center, Seattle Center and all other venues and hotels that can host meeting business.
Christine Mueller, Director of Sales
Wendy Petersen, Director, Midwest Office
Alison LaFollette, Director, Washington DC office
Stephanie Soper, National Account Director, Washington DC office
Shyla Gardner, National Account Director
Cynthia Lydum, National Account Director
Joan Magnano-Damm, National Account Director
Tim Quigley, National Account Director
Anne Cleveland, National Account Director
Kelly Saling, National Account Director
Susan Hutton, Account Director
Joanna Franco, Convention Sales Coordinator
Kim Hall, Convention Sales Coordinator
Kiana Shaw, Convention Sales Coordinator
Brianna Mark, Special Projects Manager
Julia Smith, Sales Systems Analyst
conventions@visitseattle.org
CONVENTION SERVICES
Acts as a liaison between meeting planners and the products and services offered by Bureau members to assure that meeting arrangements are managed successfully.
Adriane Friedman, Director, Convention Services
Julianne Wells, Convention Services Manager
Kathy Williams, Convention Services Manager
Lauren Simpson, Convention Services Coordinator
conventionservices@visitseattle.org
SPECIAL PROJECTS
Manages all aspects of member events and meetings as well as Convention Sales tradeshows, sales trips and client events. Oversees all SCVB internal and external events.
Brianna Mark, Special Projects Manager
HOUSING BUREAU
Provides centralized reservation services for meeting groups booking large numbers of convention delegates. In addition, it provides a consumer reservation service for individual visitors shopping for hotel accommodations in Seattle and King County.
Susan Ranney, Manager, Reservations & Housing
conventions@visitseattle.org
TOURISM DEVELOPMENT
Develops and implements a broad range of marketing programs designed to increase individual, corporate, group and incentive travel to Seattle-King County, Washington State, and the Pacific Northwest from both domestic and international origins. Marketing tools employed in this effort include direct mail; inbound familiarization tours; attendance at industry trade shows; and outbound sales missions targeted at tour operators, incentive Travel Trades, travel agents, and travel media in key international and domestic markets. Sales leads are generated for follow-up by Bureau members to market their products and services directly to domestic and international tour operators, travel agents, and corporate incentive Travel Trades.
Brad Jones, CTP, Director, Tourism Development
-- UK, Europe and Australia
Michael Kurtz, Director, Tourism Development
-- Asia and Latin America
Joshua Ratliff, Tourism Project Manager
travel@visitseattle.org
CULTURAL TOURISM
Promotes Seattle and King County as a prime destination to experience arts, history, culture and heritage and to competitively position our region to attract the desirable and sizeable market segment known as cultural travelers.
Tracey Wickersham, Director of Cultural Tourism
culturaltourism@visitseattle.org
MARKETING SERVICES
Responsible for supporting all SCVB divisions in their marketing efforts through web development, collateral materials, brand execution and strategy. It is our mission to communicate key SCVB messages to customers and clients in various market segments, through advertising campaigns, brand themes and Internet presence.
Elias Calderon, Director, Online Marketing
David Newman, Creative Services Manager
Sarah Lee, Project Manager
marketing@visitseattle.org
VISITOR SERVICES
This department operates visitor centers at both the Washington State Convention Center and at Pike Place Market, to serve as concierges and assist in the distribution of member brochures and Seattle CVB Visitor Guides.
Ann Peavey, Senior Manager, Seattle Visitor Center & Concierge Services
James Weaver, Concierge, Market Information Center
PUBLIC RELATIONS
Responds to media requests for information about Seattle-King County and works to generate favorable media coverage for the region. Public Relations offers assistance through story suggestions, feature story writing, press kits, press releases and hosted press trips.
Heather Bryant, Public Relations Manager
pr@visitseattle.org
SEATTLE SPORTS COMMISSION
SSC is the newest program of Seattle's Convention and Visitors Bureau. Created in the Fall of 2002, the Commission was created to position Seattle to be in the forefront of the sports market.
Ralph Morton, Executive Director
rmorton@seattlesports.org
Rosie Meyn, Marketing Coordinator
rmeyn@seattlesports.org
John Boesche, Event Coordinator
jboesche@seattlesports.org
Shyla Gardner, National Account Director
sgardner@seattlesports.org
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