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Employment

Visit Seattle is now hiring for the following positions:
  • Senior Vice President  Convention Sales & Services
  • Marketing Manager
  • Partner Services Manager
Office Hours:  Monday through Friday, 8:30am-5:00pm. 
We offer a friendly, fun, team-oriented work environment in a downtown office tower connected to the Washington State Convention Center, a competitive benefits package which includes a Paid Time Off program, 10 paid office holidays, employer-paid medical, dental and vision, plus 401k with employer matching.


SENIOR VICE PRESIDENT CONVENTION SALES & SERVICE

Position Summary and Responsibilities

Reports to: President & CEO

  • Provides strategic direction and leadership for Visit Seattle convention sales and services teams.
  • Responsible for managing Washington State Convention Center relationship and furthering partnerships with Visit Seattle’s partner base. 
  • Takes a lead role in WSCC and Visit Seattle Board relations and reporting.  Presents the face of Visit Seattle convention sales initiatives to the community.
  • Responsible for Convention Sales and Services teams.
  • Actively engages in industry association leadership.
  • Facilitates and engages in continuing professional development and accreditation.
  • Leads by example and represents the highest levels of customer service. 
  • Leads business development task force implementing “Bring it Home” program.

LIST OF ESSENTIAL JOB FUNCTIONS

  • Direct reports include:
    • Convention Sales Seattle team
    • Convention Sales Chicago and Washington, DC Regional teams
    • Convention Sales coordinators
    • Sales Systems Analyst
    • Director of Convention Services
    • Director of Special Projects/Events
  • Develops and implements annual scope of work for Washington State Convention Center.
  • Manages day-to-day relationships with Center teams.
  • Develops cooperative programs, familiarization trips, client events, trade shows and sales missions with area hotels, restaurants, attractions and other hospitality partners to market the Greater Seattle area.
  • Manages sales incentive program.
  • Develops and implements strategies to penetrate existing markets and to develop new markets.
  • Manages and negotiates contracts and concessions.
  • Manages local and satellite selling teams, including goal setting, effective market deployment, performance reviews, and consistent individual and team coaching and mentoring.
  • Develops and implements travel/trade show schedules.
  • Develops, submits and manages Convention Sales and Convention Services departmental budgets. Submits monthly forecasts for sales and services expense budgets and assures overall budget compliance.
  • Develops and implements marketing/business plans and strategies to promote the destination to convention planners and attendees.
  • Proficient public speaker with the ability to develop/produce professional electronic presentations. 
  • Manages effective relationships with partner Directors of Sales and Marketing and General Managers.
  • Implements effective communication with key stakeholders.
  • Travels to major trade shows and Seattle sales events.
  • Conducts twice yearly team sales retreats.
  • Reports monthly to the WSCC and Visit Seattle Boards on behalf of the department.
  • Develops promotional sales materials for Convention Sales and Services marketing Initiatives.
  • Works closely with the Communications department in all convention-related promotional and advertising projects.
  • Conducts weekly sales meetings with the Convention Sales staff to discuss upcoming conventions, outstanding leads, forecasts and special projects.
  • Represents Visit Seattle for statewide meeting/convention related committees and organizations.
  • Represents the destination in leadership roles in key industry organizations.
  • Actively works with Convention Services teams to promote attendance and to provide world class customer service.
  • Performs other related duties and assignments as required.

EDUCATION, PRIOR WORK EXPERIENCE & SPECIALIZED SKILLS AND KNOWLEDGE

  • Four-year degree from an academic institution
  • A minimum of ten years of experience in hotel or DMO sales and/or marketing
  • Strong analytical and organizational skills
  • Ability to initiate and write marketing and budget plans
  • Strong and consistent ability to prioritize activities within specific time guideline and to handle multiple responsibilities within a specific time frame
  • Outstanding oral and written communication skills
  • Willing and able to work evenings, weekends and holidays based on client and office demands
  • Proficiency in Word, Excel, Outlook, PowerPoint, Delphi or other relational sales management database 
  • Ability to operate computer, fax, Outlook, PDA and general office equipment including laptop computers

Physical environment/working conditions:  Work involves working alone on the computer, collaborating as part of a team or working closely with others by computer or over the phone.  35% travel required.

KEY PRIORITIES FOR THE FIRST 12-18 MONTHS

  • Quickly gain trust and confidence with the team, hotel and convention center executives, stakeholders.
  • Reach out to key customer base and gain an understanding of what works and what needs attention to consistently stay above bar on customer expectations.
  • Assess market segmentation and team deployment for best efficiencies.
  • Develop and create a unified sales plan to sell Seattle cohesively between team, hotel, facilities and stakeholders.
  • Significantly increase the number of booked in-house and city-wide conventions on an annualized basis.
  • Champion Seattle’s efforts in the convention markets through creative partnerships, trade shows and events to serve as a showcase of the city's assets.
  • Insure accountability in sales to have great reporting in place.

To apply: 
Jim Carra, Executive Vice President, SearchWide™
Email:  carra@searchwide.com or Phone: 231-995-0567
On the Web:  www.searchwide.com


MARKETING MANAGER


This position works in collaboration with members of the Marketing department to effectively promote Seattle as a destination.

We are looking for a polished professional who has strong experience in social media and website content development, is organized and timeline driven who can be depended upon to meet deadlines, and consistently delivers top-level service to both internal and external customers.   The main responsibilities of the Marketing Manager are to manage Visit Seattle social media channels and to create innovative and effective marketing programs that build brand awareness and drive visitors to Visit Seattle message outlets.  The successful candidate will also be able to demonstrate knowledge of marketing and public relations as they relate to the hospitality industry and an understanding of the role of Visit Seattle as a destination marketing organization in the community. 

List of Essential Job Functions:

  • Work with creative agency to manage multi-channel leisure advertising campaign
    1. including media plans, creative, budget, reporting, etc.
    2. track all campaign activities for reporting purposes
  • Act as marketing and creative liaison for special events such as Taste Washington, 20something, Rock ‘n’ Roll Marathon, etc.
  • Be an active member of the social media team:
  • Be the voice of the city and Visit Seattle when appropriate
  • Identify new opportunities to grow fans and followers
  • Look for ways to integrate different channels of social media into all aspects of the business
  • Be a brand steward, ensure continuity in our marketing message and voice
  • Work with team members and partners to create strategic partnerships
  • Utilize research to provide perspective on market opportunity growth
  • Stay up-to-date on marketing, advertising and social media trends to ensure marketing department stays inspired and current
  • Research and stay current on competitive landscape – provide perspective on creating points of differentiation

Core Competencies:

  • Four-year degree from an academic institution required
  • Two plus years of related experience required
  • Experience managing advertising campaigns either from client-side or agency-side preferred
  • Experience in event marketing preferred
  • Knowledge of marketing and public relations as they relate to the hospitality industry desired.
  • Knowledge of the hospitality industry and its importance to the local economy; ability to understand the role of Visit Seattle in the community.
  • Strong customer service orientation
  • Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously.
  • Ability to exercise initiative, judgment, diplomacy and maintain confidentiality in a wide variety of internal and public situations.
  • Excellent interpersonal, writing and communications skills
  • Strong attention to detail
  • Proficiency in Word, Excel and Outlook

To apply: Send cover letter and resume to resumes@visitseattle.org or apply online HERE.
 


PARTNER SERVICES MANAGER

This position is responsible for recruiting new partners, partner services and retention. The successful candidate will be a polished professional who is able to demonstrate excellent communication and relationship-building skills.   We are looking for someone with a solid background in sales with experience and passion for Seattle history, culture, tourism and the food scene.

Key Job Functions:
  • Recruits new partners through personal sales calls and prospecting.
  • Direct-partner contact and relationship building.
  • Retention, collection and revenue generating responsibilities.
  • Maintains involvement in community, industry meetings and activities to foster partnership services and retention.
  • Executes Visit Seattle Partner Events to better engage partners and maximize partnership renewal.
  • Effectively utilizes Visit Seattle lead database for the accurate tracking of sales leads.
  • Provides regular feedback on partner activities, views, ideas and concerns.
  • Sells additional marketing opportunities to partners.
  • Attends all Visit Seattle events.
Education, prior work experience and specialized skills and knowledge: 
  • Bachelor’s degree in related field or related work experience required
  • Experience and passion for Seattle history, culture, tourism and food scene is required
  • Hospitality/tourism industry experience preferred
  • Owns car and is able to travel throughout Puget Sound region
  • Excellent time management skills
  • Proficient in Microsoft Word, Excel and Outlook programs
  • Exceptional communication and organizational skills
  • Able to work efficiently and accurately with minimal supervision
  • Strong service approach with both internal and external customers
  • Consistently positive attitude and professional demeanor
  • Demonstrates initiative and self-motivation
  • Must be able to speak, read, write and understand the primary language, English, used in the workplace.
Physical Demands/Work Environment: 
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work involves working alone on the computer, collaborating as part of a team or working closely with others by computer or over the phone. 
  • Must be able to sit at a desk for up to 8 hours per day.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, ten key, multi-line touch phone, filing cabinets, FAX machines, photocopiers, scanner and other office equipment as needed.
  • Position will require occasional travel, early morning and evening hours.
  • Most work tasks are performed indoors.
  • Attendance at after-hours events will be required on occasion.

To apply:  Send resume and cover letter to resumes@visitseattle.org or apply on our Career portal by clicking here.  



EQUAL OPPORTUNITY EMPLOYMENT Visit Seattle is an equal opportunity employer. It is Visit Seattle's policy that employees and prospective employees be treated with respect and without discrimination because of their age, marital status, race, color, national origin, religion, creed, sex, sexual orientation, veteran status, the presence of any sensory, mental or physical disability, the use of a trained guide dog or service animal by a disabled person, or any other legally-protected status. It is our policy to conform to all applicable laws and regulations affecting all protected classes. It is Visit Seattle’s policy to comply with the Americans with Disabilities Act and other laws prohibiting discrimination against applicants or employees with disabilities. Visit Seattle will provide reasonable accommodations to qualified applicants and employees with known physical or mental disabilities in all the terms and conditions of employment, including the recruitment and hiring process.